BPO Services  

SMITS recognizes that for companies to maximize growth potential, they need to focus more on their core competencies and outsource non-core functions to vendors specialized in those particular functions. Business Process Outsourcing (BPO) gives more freedom to any organization to focus more time, energy, and resources on building the company's core businesses.

SMITS is a committed business partner, offering results-driven, technology-based business solutions anchored on the principles of speed, accuracy and value for money. BPO services of ProSync include:

Contact Center

  • Inbound Services
  • Inquiry Handling
  • Order Handling
  • Helpdesk
  • Outbound Services
  • Order Fulfillment Tracking/Tele-Surveys
  • Delivery Tracking/Tele-Surveys
  • Telemarketing/Up-sell and Cross-sell/Promotional Campaigns
  • Win-back Campaigns
  • Customer Satisfaction Tele-surveys
  • Customer Database Build-up and Clean-up
  • Lead Generation

HR Services

  • Timekeeping and Payroll Processing
  • HR Information Management Administration
  • Benefits Administration

Finance and Accounting Services

  • End-to-end Accounts Payable Processing
  • Order Processing, Collection Monitoring and AR Processing

e-Procurement Services

  • Helpdesk
  • Coding, Catalog and Contract Loading
  • End-user/Supplier Enablement

Document Management Services

Increase profits, productivity, level of quality, business value, business performance and much more through SMITS' Business Process Outsourcing services.